The personal information we collect
We collect and hold personal information about customers, potential customers, job applicants, staff members, potential contractors, contractors and other people who come into contact with us (‘you’). The kinds of personal information we may collect and hold includes your name, gender, date of birth, physical address, phone number, e-mail address, geographic location, current and previous employment information, debit or credit card details and any other information you provide to us when you use our website, including your domain name and which of our web pages you have visited.
How we collect personal information
We will generally collect personal information about you directly by way of forms and other documents you submit to us (whether in paper or electronic form), correspondence you provide to us and telephone calls or meetings with you. Occasionally, we may collect personal information about you from third parties. For example, if you make a purchase on our website, we may collect personal information about you from your financial institution.
How we use personal information
We will only use personal information for the following purposes unless otherwise required or permitted by law: to provide you with the best possible service in supplying you with our goods and services:
- to accept orders, process purchases and payments, make deliveries to you and process refunds;
- to maintain our social media channels, such as Facebook and Instagram;
- to answer any questions or inquiries you direct to us;
- to provide you with marketing materials in relation to offers, specials, products and services we have available from time to time;
- if you are a job applicant or potential contractor, to assess your suitability and (if successful) engage you and to assist with administering your employment or contract;
- for our internal management purposes, to manage our relationship with you to manage the payment and recovery of amounts payable to us by you or an entity related to you (as applicable); and
- for other purposes which are reasonably necessary in connection with our normal functions and activities.
If we are unable to collect personal information relating to you, we may be unable to provide the goods or services you require (or an entity related to you requires) or continue our relationship with you.
Disclosure of your personal information
We will not sell or trade your personal information, however, we may disclose your personal information to the following kinds of entities for the purposes mentioned above:
- our directors, officers, employees and associated entities for business and marketing purposes;
- our contractors, consultants, advisers, service providers, associates and related entities;
- any industry body, tribunal, court or otherwise in connection with any complaint made by you about us;
- if you have provided us with referees to assist with a job application or the assessment of a potential contract between you and us, the referees you have provided; and
- other entities with your consent or as permitted or required by law.
How we hold personal information
We hold personal information in paper form and electronic form. Your personal information may also be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on our behalf) at all times in accordance with the APPs. If the cloud computing facilities are operated by third parties, we will take all reasonable steps to ensure that those parties do not breach the APPs in relation to any personal information they collect, hold and store pursuant to our storage practices.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.Ensure you sign out when you have finished visiting our website especially if you have accessed the website from a shared computer.
We make use of “cookies” on our website. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Direct marketing communication
From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we have available. If you would not like to receive direct marketing materials from us you may notify us using the contact details set out below.You may notify us that you would not like to receive electronic marketing materials from us by clicking on the “unsubscribe link” at the bottom of our e-mail communications, or by logging into your account and managing the level of communication which you want to receive from us.
How to obtain access to your personal information
You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavour to provide you with such personal information as soon as reasonably practicable.If you make a request to access your personal information, we may require you to verify your identity and specify what information you require. There may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others.
Accuracy and completeness of personal information
While we will endeavour to ensure that the personal information collected from you is up to date accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details listed below.
How to make complaints about a breach of your privacy rights
You may lodge a complaint in writing to Us by email or post using the details provided on Our Contact Us page and addressing the Complaint to our privacy officer. The details of which are as follows:
If you lodge a complaint with us, it will be dealt with in accordance with our internal dispute resolution procedure and we will endeavour to provide a formal response to your complaint within 30 days. If the matter proves to be complex, we will advise you in writing of any necessary extension of time for our response.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by clicking here: https://www.oaic.gov.au/privacy/privacy-complaints
Anonymity and pseudonyms
You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.
Changes to this policy